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Miscellaneous Services

Amazon Connect

  • Amazon Connect provides a seamless omnichannel experience through a single unified contact center for voice and chat.
  • Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, web chat, and mobile chat.

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots ("chatbots").

Amazon Lex uses AWS Lambda functions to query your business applications, provide information back to callers, and make updates as requested. Amazon Lex chatbots also maintain context and manage the dialogue, dynamically adjusting responses based on the conversation.

For conversational interfaces such as chatbots, Amazon Lex is an ideal choice.

AWS Elemental MediaConnect

AWS Elemental MediaConnect is just a high-quality transport service for live video.

Amazon Polly

Amazon Polly is a machine learning service. It just turns text into lifelike speech that allows you to create applications that talk and build entirely new categories of speech-enabled products.

RAM

  • Shares resources with accounts or organizations
  • Share TGW, Subnets, License manager configurations, and Route 53 resolver rules.